Find hotels near Smith College Botanic Garden, Northampton from SAR 388

"I love the UMass decor!"

"I can’t say enough about this property. Absolutely beautiful, clean, staff was friendly. Only bad thing was the parking very limited if there’s an event."

"The room was clean and comfortable. We picked this particular hotel because of the hot tub and pool. The hot tub was out of service and the pool Was freezing cold. Breakfast in the morning was ok."

"We enjoyed our stay. Thanks for letting us know about the things we left behind and for shipping them! Thanks for welcoming our dog Luciano❤️ Our thoughts on what should be improved: 1.Better bath mats. We found it on the second day of our 2 night stay. At first I didn't realize what it was. Small and odd but it worked. A mat for outside the bath is needed as well. 2. A shelf near the outlet in bathroom over the toilet. Putting things on the toilet is dicey. 3. The guest upstairs was walking around during the wee hours and it sounded like an army marching thru. Padding under the area rugs would help. 4. Spare blanket in the room is essential for unexpected chill. 5. Something to highlight where the electric plugs are in the desk. I only saw them the morning we were leaving. POSITIVE ASPECTS: Great staff- friendly, helpful, efficient Nice room size Plenty of towels Good wi-fi & electrical outlets Good AC, Great breakfast supplies and space for eating, generally a very pleasant experience!"

"I’ll start with positives. The hotel was clean and the room was spacious and comfortable. Breakfast was very good and we liked that they changed the selection each day. The negatives, about an hour before we arrived with my elderly mother I received a text message informing me the only elevator was not working that day and would be fixed by the next day. We stayed three nights and it was still broken when we left. We had to climb four flights of stairs to get to and from our room. Things break, but we found out from staff that it had been broken for several days prior to our arrival and to not be told until the last minute leaving us no time to make other arrangements was upsetting. The stairs were very challenging for us and many others. On arrival there was a “bellhop” to assist with our bags. The “bellhop” was a small young child. He was very helpful but they needed to have grown adults carrying people’s heavy bags. There was no bellhop present at any other time during our stay. We called the front desk for assistance when we checked out and someone did assist us but we knew he wasn’t happy to be carrying our bags. Our refrigerator was also broken. We had planned to keep food in the room and when we let the front desk know we were told they couldn’t do anything to fix or replace it until we left. The front desk clerk that was there late afternoon/evenings was rude and condescending and made us feel uncomfortable any time we spoke to him. He had a terrible attitude."

"What a wonderful establishment. A small family company operated with the charm and welcome of southern hospitality. I thoroughly enjoyed the owners. Such wonderful and welcoming people. My daughters and I felt safe and totally catered too. Our room was beautifully clean and well capped. Many new amenities were available, and it was very clear that it had recently been renovated. Anytime we go through the area, we will ensure that we stay at the Inn"

"Plenty of parking, the staff was welcoming but i had to go to the office once a day due to the keys not working. "

"Property was clean. Amazing views in room. Excellent customer service. Good food and great atmosphere. "

"Utensils in the kitchen in Homewood suites were nearly broken, no cutting board available."