"Unable to provide VAT invoices!!!"

"Overall the place was well presented and very clean. I’d had a very long day travelling and didn’t arrive until after 9pm. There was a disco happening on arrival and it was extremely noisy - which was no problem. However, I had been placed on the first floor. I could hear the disco from downstairs and really struggled to switch off from being able to hear this noise. In hindsight I should have asked to move to a higher floor but due to being tired I just grumbled in my room instead. I think...