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"Nice little hotel, great breakfast, cozy atmosphere, clean, bed a little hard for me but the other 5 family members did not share this concer. Good location. Would definitely come back."

"Town - lovely, hotel - lovely, room - lovely. General communication - poor. On arrival, there was confusion as to whether we had booked breakfast (even though "free breakfast" is shown on Expedia website.) I deferred to the hotel and agreed that maybe we hadn't since no specific mention on my booking. Well, we had a welcome drink confirmed anyway. No, apparently they don't do this anymore. Nothing offered in return, just hard luck. Later that evening my husband went to turn on the kettle that the hotel had provided in our room and immediately all the electricity went off. He went to inform the hotel and was made to feel that it had to be his fault that this had happened. Three times he told them that he had merely turned on their kettle, nothing else, but each time was questioned further - could it have been something else he did? The next morning we went out for breakfast in a nearby cafe. On checking out we were asked if we had eaten breakfast at the hotel. I confirmed that we had gone elsewhere because we understood that it wasn't included. I was told that the hotel had realised the night before that it was indeed included - it would have been helpful if we had been told at that time. We were offered the chance to have it, but by then it was too late. We were also offered the chance to take some food away with us, but, again, we had to rush and were only able to take 2 croissants. This was, at least, appreciated. Lovely place, but poor customer service."

"The staff was very friendly and accommodating. The room was quiet with lovely windows. The location was great in Banska Bistrica in walking distance to the town square and quick access to the highway. The breakfast was also very good with many options. "

"Good breakfast with champagne "

"Room good, location great bed very comfortable. Okay breakfast. I never saw another guest in the two days i was there."

"Bathroom was a bit oudated and you could not buy basic toilleteries from reception."

"Wonderful!"

"Overall Nice hotel. Breakfast good be better.. "

"Brand new appartment, large and comfortable, nicely furnished. Very clean. Comfortable bed with high quality bedding. Kitchen equiped with good amount of dishes, dinnerware and glassware sets. Large bathroom with corner shower, had also washing mashine which was very handy. Had balcony with a nice view of the creek. Location is great, walking distance to grocery stores, spas, Aquapark, restaurants. Enjoyed our stay very much. While breakfast was included with the stay, I do not recommend it. It is located at Hotel Fatra's dining room as a buffet style. The place was crowded, tables were not cleared, and 30 mins before the end they ran out of food. "