"Stayed for a few days while travelling. I booked the room almost three months prior but on the morning of the check in I got a call saying they no longer had the room I had reserved, but would downsize my room but not receive any compensation. We realized after we got there that they had taken our room to give to a large group of people who had showed up day of and wanted rooms all in a row. Got there and our “new” non smoking room smelled like smoke. We had to wait 30 minutes for them to clean...
"Stayed for a few days while travelling. I booked the room almost three months prior but on the morning of the check in I got a call saying they no longer had the room I had reserved, but would downsize my room but not receive any compensation. We realized after we got there that they had taken our room to give to a large group of people who had showed up day of and wanted rooms all in a row. Got there and our “new” non smoking room smelled like smoke. We had to wait 30 minutes for them to clean...
Emily