"テレビでの宿泊案内のリモコン操作が何度もトライしましたができず ネットで確認できたので良かったですが… 禁煙ルームでしたが入った時の若干のタバコ臭が気になりました すぐに慣れましたが難しい方もいると思います"

"The only disappointment was the buffet breakfast. Although it was beautifully presented with so many choices, it was too big and too expensive for small breakfast eaters. We had the buffet the first day of our stay but ate elsewhere after that. There was not an option to order and pay for a specific menu item. Other than that, our stay was flawless. For 3 adults we had a spacious room with lounge pants and shirts provided. Two people in our group went to the baths daily and loved the...

"Good location, right in the middle of Shinjuku action."

"The hotel and all staff are first class. Big comfortable bed, modern bathroom. Worth splurging for the VIP option for access to lounge on 32nd floor. Breakfast, afternoon tea and evening drinks looking at the Tokyo Tower. Convenient location to subways to get around the city."

"Better response time and english speaking staff for medical emergencies."

"Clean room. A block away from the tower. Nice restaurants in the hotel. Not far from subway stations."

"Large complex with a beautiful Japanese garden in the middle, beautifully lit at night. Quieter residential area 10 mins away from Shinagawa station."

"We stayed in the N tower in a room equipped for 4 people. When we first entered, they arranged two twin beds in the only floor space available leaving zero floor space. This is not an exaggeration. It was comical to say the least and very cramped, making for one cranky group. There is no room for luggage, no floor length mirror, and the bathroom doesn't allow for more than one to be using it at one time. This hotel is catered to business people so I do not recommend a family staying here. The...