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"Great"

"Great place"

"Top level staff, very clean, comfortable, and great breakfast. Will return on my next trip to Yokohama. Would highly recommend for someone looking for a reliable, comfortable place to stay."

"The hotel is beautiful and a nice retreat, but the hotel staff goes above and beyond to make sure you have a wonderful and welcoming experience."

"Well-located hotel with clean rooms. Self check-in and check-out were very convenient. "

"Good hotel for the value. "

"Overall the stay was great (Room was good and meals were good too) except for the payment part. Our family stayed for 3 nights and Hotels.com had charged us already for 1 night before the trip. So we should only pay for 2 nights at the hotel after our stay. But they charged us for 3 nights. The reception officer kept saying that we needed to pay for 3 nights. After trying to reason with him, I spoke to the manager, who confirmed we only needed to pay for 2 nights. There was no apology for the mistake and if I didn’t insist that they check again and again, we would have been billed for 3 nights. "

"Nice and clean rooms with firm beds. Excellent breakfast included. Had a good stay with family before heading into Hakone the next morning. "

"Very convenient location, quiet, clean, large and comfortable room. Daily housekeeping. Very good value for money. "