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"Food was very average. Room was up a flight of stairs no lift. Staff were not really interested in helping at all"

"The staff at the front desk was so nice and so friendly! Breakfast is included and it was pretty good compared to other Hilton’s. They also have 24 seven service at the front desk They have things like pizza wings sodas. They were nice enough to refill our water bottles for us and always gave us the ice we asked for."

"The VOCO in Reading was our last stay after a 9 day trip with overnight stays in Amsterdam, Brussels, Paris and London, and the BEST stay of the entire trip. From the moment we walked in, we were treated like five star guests in a five star hotel. The front desk was so helpful in making recommendations and offering to arrange taxi service, and then rescheduling that service when I needed it. The restaurant was great with fantastic hours; despite checking in late after 8 PM, we were still able to enjoy a great dinner and drink in the hotel bar. The restaurant and bar staff were also top-notch. We had a party of three, with two adults and a 13 year-old and had special requests about dining the next day. When we were arrived for dinner, even though we had a different server, they were aware of what we had shared the night before and fully prepared. We stayed for two nights and the accommodations were extremely comfortable. From being from America, we are used to air-conditioning and the air-conditioning in that hotel was great – the best of any hotel across our trip. We can’t speak more highly about the service. The only drawback, and it’s very small, there was no coffee or tea in the room and you needed to go down to the restaurant and I pay for a cup (or it was included if you dined in for a fee). Overall, this hotel was fantastic and probably the best service we’ve ever received while traveling."

"Great size room. Comfortable. "

"Loved my time here and the staff was so nice when i asked for directions so i didn’t get lost!"

"We had a really nice relaxing break. In fact to point that i may book every few months to get a break. Could do with a few more staff in the bar, but the breakfast was excellent. Room a good size and very comfortable. The evening restaurant food was very good as well and service excellent. Check in was quick and simple. The hotel offered everything we needed. It was a very hot weekend so air con in rooms would have been good. But the air con in the bar and restaurant was perfect. "

"Had a great stay, George great customer service on check in, air-conditioning kept us cool, so a good night's sleep, lovely self service buffet breakfast in the morning with pretty much everything you could want for breakfast "

"Beautiful property with fantastic facilities including pool and spa. Very attentive staff for assisted with gluten-free options. overall very friendly and helpful."

"Staff always super friendly and outstanding value for money. Have stayed here many times."