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"Excellent Customer service!"

"오카이도에서 완전 가깝고 직원분들 너무 친절했어요. 스파도 너무 좋았습니다. 객실도 넓어서 추후 마츠야마 여행할 때에도 재방문 할 거에요~^^ 돌아가는 리무진 버스 정류장도 가깝습니다"

"We booked partially viewed room but somewhat we stayed a room with a view, overlooking the castle park. We stayed a different hotel in Takamatsu earlier of the trip and we felt that we should have stayed here instead. The service are excellent as all staff are trained well. The Superb breakfast! A good value for money indeed."

"The first receptionist I encountered during check in could speak very good English and communicate with me well. Then on the next day, there were any receptionists speaking English, wrong direction was given to me when I asked for going to a seafood place. But they were nice. Hope some more receptionists can speak a little English for international guests."

"Great hotel. Lovely staff,polite,hard working. Convenient to everything including the castle and great food. Wish parking was simple like Osaka with turntable and self parking but this is just a wish. Parking was cheaper outside then at hotel was expecting parking to be included in price otherwise would have parked at lot right behind goe cheaper. Maybe I missed that when reserving hotel that there was a charge. "

"Staff went out of the way to resolve the issue of a cockroach in our room (they moved us to another room without hesitation). It’s well located, close to the castle and shopping, as well as being on a major boulevard with tram connections to Dogo Onsen and JR stations. Breakfast is average, but likely not in the hotel’s direct control (it’s in a separate property."

"A very comfortable stay with a good breakfast. Hotel is well located. "

"Very nice spacious room and good breakfast area. Handy to Ritsurin Garden and the shopping arcades. The hotel was quite busy when we were there and the laundry facility was a bit overwhelmed. "

"This is a lovely hotel! The hotel breakfast was absolutely fantastic - it’s worth going for this alone! The room itself was great - comfortable bed and spacious bathroom with good quality toiletries. The staff were extremely friendly and helpful."