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"Absolutely wonderful experience inside the hotel. Very new and clean rooms with excellent views. Terrific breakfast. The hotel’s only small downside is that it is slightly isolated - very convenient to the convention center next door, but not much else. I would absolutely stay here again if visiting Niigata. "

"Thank you for a great stay!"

"Hotel Okura personifies ‘omotenashi’, well done 👍 "

"Very nice hotel, about 3min walk to main station, friendly staff easy check in, large clean rooms modem hotel the buffet break was amazing absolutely recommend would staff again "

"Great hospitality and very comfortable facilities. We were traveling as a family with one infant and were impressed with how family-friendly the whole experience was, including baby bath supplies at the onsen and special baby seats and tableware at meals. The staff also went above and beyond to accommodate dietary restrictions (vegan) for the kaiseki dinners -- we just had to communicate this beforehand. The Tsukioka Onsen town shuttle also made it easy to get there without needing to rent a car. Highly recommended. "