I booked this hotel because the previous portion of my vacation was at an Ibis hotel in Tokyo, which exceeded expectations. This hotel was affordable and close to many of the places I wanted to visit. Upon checking in, i noticed that the hotel looked unkept. Although the property is "nonsmoking", the smell of cigarette smoke permeated the entire building. On the way to our room, we noticed a cockroach in the hallway. (This should've been the last straw, honestly). Upon entering the room, we noticed that it smelled strongly of cleaning liquid, and the bed had a large yellow stain on the covers. We immediately logged onto hotels.com and found a nearby hotel to stay at. We headed to the front desk where the attendant advised me that we could check out but would still be charged the one night's stay plus tax. I asked if there was a way to waive this, since we were leaving for sanitary reasons. Although we were offered the option to change rooms, we declined as the smell of smoke and bugs was present outside our room as well. We left the hotel at 2:30 AM and found a nearby hotel for twice the price but had an excellent experience. Hotels.com has tried reaching out to the hotel for a full refund, and received no reply. I've also reached out to headquarters and received no response. I get that the hotel is cheap, but no matter how cheap a hotel is, it should always meet basic cleanliness requirements: affordability should never equate to unsanitary conditions.