"I already explained"

"What amenities? They didn't even have a HAIR DRYER. Microwave had been removed. Refrigerator had no freezer section. They insisted I stay on the second floor - I am 78 years old and I have two dogs. Not exactly ideal, to put it mildly. AND, I've stayed there a bunch of times before and have never been put upstairs. Supposedly a "new management" thing but I honestly do not believe that. They had people living up on the second floor with their belongings all over the place on the balcony area. Guy...