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"Hotel was under renovation, restaurant was closed and everything need maintenance very badly, Tv not working, showers not working, taps and valves not operating properly, all in all not value for money in the current condition "

"We stayed 2 nights at this property. The rooms are nice and the property is well maintained. The morning mountain views from our balcony were gorgeous. The only exception was the pool which was not maintained well. We weren’t comfortable swimming in it and that was a big disappointment for us. Power kept cutting in/out a lot, they have a generator that kicks in within 30 secs but it reset all the TV, AC settings which is annoying because of how often it happened. The food is Good. The service is very good. After we checked out, we realized we had left behind something in the room. We called the hotel and they were able to track the items for us, and courier them to us as requested. We really appreciated this so kudos to their team for taking this extra effort. "

"Food options limited Timing of use of facilities limited "

"Reception was responsive though cleanliness of bed was terrible and staff could not provide clean comforter and very bold to say that hotel didn’t have any clean comforter. We have to live with cover of comforter as a cover. Early morning no tea or coffee. It took their sweet time to serve. Staff education requires to handle customer. "

"Buffet needs huge improvement"

"Rooms are not properly cleaned, no hot water during my stay Power outage and no backup until i called "

"Very nice resort. Good service. Nice property. All are very coordinat. We are going for bday celebration. & really we have nice experience. "

"The Hospitality was top-notch, our room was luxurious too. And I must say, the food and drinks were just so delicious, better than our expectations. Compliments to the chef. Only feedback- We don't think the Macaws play any role in the beauty of the resort. I could feel they were unhappiness and wanted to be cage free. Macaws are big birds, they need huge spaces even if we want to keep them in our property. I understand it must exciting for some people but trust me those poor birds don't deserve this. It was heart breaking. Other than that, we loved our stay at Saya. "