This cabin was absolutely filthy so I will start this review with my smaller complaints. You could see the dust, dirt, pet hair, dead bugs, and more on almost every surface of the home. The carpets were all horribly stained and smelly. The bathroom towels and wash cloths smelled of sweat. The dishes on the cabinet were covered in some sort of weird sticky mess. The walls were filthy and had holes in them.There was a urine stain on a pillow on the couch.
There were several bugs that showed up during our stay which were not listed on the "bug guide" on the fridge. The guide itself leads me to believe that there is no pest control other than the rat poison in the downstairs closet. The poison obviously was not helping as there were rodent feces down there. The downstairs was also infested with some small worms, not on the list, that covered the floor.
The rug in the living room absolutely reeked of urine and that is an understatement. When I spoke with the office, the young lady I spoke with seemed more annoyed at my issue than concerned. I noticed this rug was mentioned in the guestbook and that they, too, had notified the office. Their guest book entry documented that they were told by Bear Camp Rentals that the rug would be gone, however it is still in the home. This rug is a major issue. Every other company I've stayed with in the area has been more than concerned when they heard I've had any sort of issue, and I have been vacationing here at least twice a year my entire life.
The Nut House II could be a great weekend getaway with a deep clean and the living room rug removed. The furniture is all beautiful and the layout is cozy. I do question Bear Camp Rentals, though, if the state of this cabin is found to be acceptable. It is more than apparent that the customers comfort and satisfaction is not a concern. All of our complaints are an easy fix (cleanliness, pest control, rug removal), but the blatant disregard for serious complains such as a disgusting urine filled rug is the reason we will never use Bear Camp Rentals again.
Finally, the office closes at 9pm. We were called two times in less than ten minutes asking for an ETA over an hour before they were set to closed rushing us to check-in. We rushed over to the office to check-in before making any stops believing that paying customers would have the courtesy of using a restroom after traveling for several hours. A pregnant woman was refused the restroom and told to walk down thestreet.
