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"2 big standouts: Subbiah and his Team 2622622 in morning buffet breakfast over 3 consistent breakfast days took care of breakfast like it was his own hospitable establishment. Professional caring very hard working, gracious, 100% on the ball, make the whole experience top class. The food the drinks everything was crazy awesome. Kudos to this man and the team that brands this Shangrilla establishment. 2nd highlight was the reception manager on that day Keven who helped us on check in to help us with even our expedia booking converting our stay for 3 people to 2 people as my 80 yo mother in law got sick couldn't come and came up with using his discretion to throw in breakfast with Subbiah's team. we will come back to Jen hotel again when we come back to Penang and hope to see Subbiah again. By the way, subbiah never approached us, we approached him to tell him how good we thought he was and wanted to know how to provide a review. Thank you all incl the room cleaning staff at 908. "

"You have a staff member called Aslin, from the moment I arrived he is asking for more money than the service actually costs. 40rm for taxi grab service is 10rm "

"1st time staying at this hotel. Strictly check-in time at 3pm. Aircon in the room No16 not cold. Parking space available for 9 car only. Walking distance about 300m to Komtar/Plaza Perangin & 1st Avenue. About 700m walk to Chowrasta Market"

"Lovely 2N stay. Our room was spacious enough and the service staff "

"Breakfast selection was okay... always difficult to get a good western style breakfast in Malaysia. But good omelets were available. Coffee was good too. We had a fabulous tasting menu with wine pairing at their restaurant one evening."

"I always enjoy this great hotel "

"Loved the welcoming drink and 'freezing' cold towel to cool us down at the reception when we checked in. Room was very spacious and clean. Also appreciate the complimentary teas and coffee. We only drink coffees in the morning and we stayed 3 nights but there were only 2 pods so we had to ask for more for the next day. Everything else was great. Appreciate that they offered free shuttle to a few places of interest. Staff was very friendly & helpful. "

"Yes"

"Great location, daily housekeeping, cool air conditioning, easy check in and out. Super."