Find hotels near Sentara Port Warwick, Newport News from SAR 237

"The from desk had a line out the door and people yell for someone to come help with no staff to be seen. The reservation info did not match my receipt that the hotel had. The place smelled like smoke. Every floor. And they tried to charge additions fees and deposits not stated and in large amounts that the $6 on my receipt. Guy at counter was rude. They tried to charge over $60 in fees. The room was like they pulled the sheets up and called it clean. Toilet stuff floating that looked like poop. There was what appeared to be vomit on the walls in the bathroom. Food chunks on the pull out bed and several spots on the floor. Something sticky all over floor next to bed. No sheets on pull out bed or anywhere in room. 4 of six pillows looked used with food stains and makeup rubbed on them. King bed had stuff all over comforter. Overall cleanliness of faculty like halls and elevator was gross. We had to wash our hands as soon as we got to the room every time. The bed had a metal base and was broken any movement even adjusting the pillows before getting on the bed created a metal on metal noise. Once on the bed even rolling over became a noisy experience. Multiple people in the lobby the4 times I went to the front desk were complaining about the same problems. Extra fees. Changing reservation information. Dirty rooms. Missing basic items like sheets and towels. How rude the staff was. "

"I was asked if I wanted my room cleaned, I agreed, but it wasn’t done. There were brown spots on my shower curtain. I asked that it be changed. So, housekeeping came in the room to change the shower curtain, but didn’t clean the room. "

"First room the bedspread was stained and had red streaks on them and the carpet was disgusting. Requested and was moved to a different room that had no safety latch on inside of room. and which also had stains on bedspread , towels were dingy,stained and looked used. Will not be going back and would never reccomend this hotel."

"The Parking was safe and close to hotel, didn’t eat breakfast at hotel, it looked good though. Very friendly staff! "

"Convenient location. Generally good staff. Condition of location is "just ok"... lots of duct tape, peeling, unpatched leaks, etc..."

"Bathroom and refrigerator was not clean. Hotel room inside saftey door latch was missing ."

"Simple breakfast but very fancy breakfast,but the coffee machine was not great, lots of water and less taste of coffee. The coffee machine needed to replace a new one, and not many fruits."

"Front counter was very nice however staffing seemed indicate front counter guy was running around doing many things. Breakfast needed more variety."

"Everything was great! "