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"We thoroughly enjoyed our stay. It was a special experience and would love to return. Highly recommend it!"

"Lovely place to stay with incredible food. It does rain a lot in Hakone but it is nice to just stay at the resort in a downpour. The staff was so helpful and the food was superb. Would highly recommend this. "

"A wonderful escape! Ryokan style accomodations, private and public baths and traditional meals. Very friendly and helpful staff even with a language barrier. Highly recommend😁"

"We arrived to Hyatt regency hakone and were immediately escorted in and were told they were waiting for us. From that moment on, it was nothing but first class treatment from the entire staff. It was an incredible experience and the staff experience alone should make people run here in droves!! It sadly rained (4.5 inches in one day alone) while we were there but the staff was always helpful with information, alternative advice, and wonderful smiles. Would definitely recommend as they went above and beyond. "

"This place is beautiful, comfortable, easily accessible. Staff is very friendly and efficient. The hotel is stunning, with lovely views. Couldn't recommend more, it was the most beautiful relaxed experience I've ever had. "

"Truly an amazing hotel with lovely views and a great staff. Great restaurant, excellent rooms, beautiful town."

"The lobby is very nice and it feels like a resort. Our room is very big. It has two double beds and two tatami beds. The tatami bed area could be closed if you would like to have privacy. There are 3 sinks (two are in the washroom and one is in the room), so 4 of us did not have to fight for the sinks. The front desk staffs were so friendly that they were willing to help you with anything. Onset is very nice as well. Both breakfast and dinner were wonderful and had many choices. The dinner area is quite big, we never need to worry about finding a table even if there were many people there. We loved this property."

"It was very convenient to be near the train station, Odawara castle, shopping, restaurants."

"Our western style room was specious and clean. Japanese style breakfast and dinner with many choices is a must to try. Hotel provide shuttle services to nearby bus stop and Ubako ropeway station. We enjoy our stay very much in this hotel "