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"The staff was very helpful. For ecample they allowed me to use the spa facilities on the day of my check-out after retunring from a trail running event although the check-out time already passed. "

"We loved this hotel for friendly staff! They were lovely and attentive for our needs!"

"This hotel is amazing! The property is beautiful and has everything a traveler could want. Location and amenities were perfect, including entry into the Merano Terme. The staff was professional and very helpful. I’d stay here again for sure. "

"This was a great place to stay, and everything was within walking distance. The hotel is great."

"Ok clean beds were on the small size so couldn’t lay straight in bed, bit like being in a cot "

"Lovely attentive staff. Unloaded luggage at the rear of the hotel and with help of great directions parked across the river in the secure underground parking at the Thermal Baths. Easy 5 minute walk back to the hotel lobby. Great spot!!"

"Nice place and nice staff. Had to pay for sending a jacket they had, without my knowledge, offloaded from the inside of the car, not trunk, and hanged it in a closet. Would have been nice for them to pay the transport but OK."

"We very much enjoyed our stay here. Staff at the reception, bar and restaurant were outstanding. The breakfast and dinner were both generous and had a wide selection. The ski storage area and the easy access to the lift were fantastic. The only two things that could be improved are the wine selection in the bar and raising the temperature a bit in the outside warm pool"

"Beautiful property, great staff and very clean. "