"Huge property. Large rooms as compared to rooms in Aerocity Hotels. Affordable pricing. Food not good. We have stayed in many of the 5 stars hotels. The food service is not good and presentable. For example: When we ordered a cup of tea from in room service, we get two cups along with with snacks. Here you get a wrapped cookie. We were sick, so not in a situation to eat lots of food. We ordered just a bowl of lentils, chapatis in the restaurant. We only received the lentil (picked from the buffet- already going on) and chapatis (without butter). We have experienced 5 star hotel chefs and services earlier also. These type of orders get a personal touch by adding a salad, butter, pickels etc. So, this service needs to be improved.
If you book a cab to go for Delhi Darshan, be prepared to pay extra money to the driver as they will ask the parking fees. These are cheap tactics done by Indian drivers when they drive foreign guests. We paid the upfront cab fees and when we reached to the destination, the driver asked for the parking fees which was never disclosed earlier.
Whether, we will stay next time, the clear answer is NO, especially when you have experienced other exceptional hotel services and compare with Welcome Hotel by ITC hotel.
Thank you."
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