"My wife and I are 86 and 90 years old, and we were both very tired when we checked in. My wife has difficulty walking long distances, yet we were assigned a room that required us to walk a considerable distance while pulling two bags each. To make matters worse, our room key didn’t work, adding to an already frustrating experience. I would think common sense and good customer service would dictate placing elderly guests, especially those with mobility limitations, in rooms closer to the front...

"wonderful"