2/10 Terrible
Awful
23 Ram., 2018
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
We arrived and were given a room next to the lobby. It was SO loud, our room also didn’t have windows. The only windows we were given were windows that look into the restaurant!??!?! WHO does that???? Then after 3 nights of no sleep from the noises of the lobby, restaurant, and construction we kindly asked to be moved to another room. The lady at reception told us that she can’t do anything about lobby noise or construction that starts exactly at 9 am every day and lobby noise at 4:30 am to prep breakfast but she did move us to a “nicer room.” We get upstairs, and we get a window finally! Then we leave for the day and come back and oh my goodness the STENCH. We have no idea what the stench came from but our entire suitcases of clothes stink - STILL. Just a terrible experience but the staff was very nice. Except on last day. When we checked out we kindly asked for them to call a cab. The guy at reception called his “buddy” instead of a cab and when the car arrived there was no marking that it was a taxi. Then he proceeded to tell us it will cost 30 marks. We had no option and luckily still had marks on us. If you’re wondering how much it usually costs from hotel Libris to Airport - it’s not more than 15 marks. This place is corrupt don’t stay here.
Awful
Stayed 6 nights in Sep 2018