Overall, my experience was wonderful! The views were breathtaking, the cave hot tub with sea views from the room was incredible. The hotel is actually in the mountain rock and you walk down stairs into the hotel to access reception, the spa, rooms, restaurants, etc. I really enjoyed the spa experience, the massage was excellent! There are not many spas in Santorini. The staff was knowledgeable and helped make the visit memorable. The Greek Wedding show is a must see! Oh and the sunset view from Sunset Bar is amazing and they offer live music. Food is pricey though.
Here’s what I didn’t like. Construction prevented direct access to hotel. So, I had to walk up a steep hill to get there. The bellhop did get my bags. There’s no elevator which means a lot of walking up and down stairs to get to everything on the property. Inside the room the towels were hard and crunchy. The towels exfoliated my skin with each use. The motorized water pump in the hot tub kept stopping causing the maintenance man to come daily. The restaurant’s service was slow and the food was mediocre. Food was double the price too. Food at the little restaurants on the walking path into the villages was way better and cheaper. Also, I couldn’t see the sunset from my room or any spot at the hotel. The sun set to the east, so I had to go next door to the Sunset Bar to see it. Some excursions offered by the hotel is double the price that’s offered online. Do your research before purchasing tickets.
