Find hotels near Santa Cruz Church, Coimbra from SAR 218

"We stayed at Quinta das Lágrimas via Hotels.com Rewards and the experience was appalling. We felt discriminated against for using rewards from the start. Despite paying an extra fee for our children, the hotel provided no extra bed or towels for them. My 4-year-old was forced to sleep in our bed, and basic amenities were denied. The room was far below 5-star standards: stains on the ceiling, damaged wood walls, and an ancient, poor-quality baby cot. On the second day, the hotel intentionally deactivated our room key, forcing us to walk across the property with our family. Staff condescendingly suggested the door "allegedly" (alegadamente) wouldn't open because of us, but management later admitted they restricted access just to scan our daughters' IDs—a request they could have made at any other time. This happened on my wife’s birthday, making the stay extremely uncomfortable. I have filed two official complaints in the "Livro de Reclamações" regarding the lack of service and illegal ID handling. As a loyal Hotels.com member for years, I am disgusted by this treatment. Avoid this property if you expect professional service and respect for families. "

"I booked this room for a friend whose husband was taken ill in the local hospital. The staff were incredibly supportive and understanding of her situation, taking great care of her in her hour of need."

"The hotel was clean. Rooftop fun. Breakfast good, Great location "

"Good big room, right in the centre of coimbra. Nice and easy "

"Beautiful and attention to detail "

"Easy check in process with partner hotel which was opposite Coimbra A bus drop off from train station. Friendly and helpful staff. Spacious apartment right in the heart of Coimbra. Well equipped with everything you could need including washing machine. Only stayed 1 night so couldnt really make use of all the amenities but would be fantastic for longer stay."

"Beautiful hotel, great amenities, superb breakfast buffet and convenient to downtown."

"Quiet and very central easy access to old town"

"Clean property friendly staff lovely room"