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"Very friendly and helpful staff "

"The hotel was centrally located and had easy walk distance to the nearby castle and marketplace. The room was comfortable and the included breakfast had a wide variety. Several staff members could understand and speak English which helped a lot. I would definitely stay here again!"

"The concierge seemed very annoyed to help us, especially when we didn't know German. He kept throwing up his hand and said no English and I don't know. I tried to use a translator app but he didn't want to use it..instead he asked the guests behind us to translate. It felt very unwelcoming and uncomfortable. It was a shocking experience for us. We have never experience such an inappropriate interaction before. It left a bad impression for us. This is not the best hotel to visit if you don't speak German or want friendlier service. "