"With the exception of two amazing staff members, the people working were rude and unhelpful. The room was uncomfortable roasting hot in summer with no way to adjust it. The furniture was damaged and outdated and dirty, the towel heater was dirty and broken. The layout for the room was so bad that one couldn’t open the door because the toilet blocked it and the window opened to a terrible industrial non-view with drapes that were dirty and the window valance was cracked and broken. I stayed for...