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"Friendly and efficient staff"

"Modern renovation, while retaining some original features (e.g. flagstone floor in cafe area). Clean and comfortable. Everything was self service so no staff on site (a bit impersonal but not really an issue). Definitely a good option for fellow solo visitors to the area."

"Thoroughly enjoyed the overnight stay. Room was superb and the staff were incredibly helpful. "

"Great service "

"Room n bed was comfy n breakfast was nice n would definitely stay again "

"Hotel is excellent. Great location for the races and town centre. Breakfast amazing. Also ate in the hotel Saturday night. Each meal we had was gorgeous. "

"I stayed in a family room with suite room (204). The lay out was fab as had a sectioned off area where the kids slept. The rooms were clean, modern with tv, fridge, kettle, hairdreyer, gorgeous bathroom. It had lovely windows over looking some of the park which my child loved. It’s situated 2 min walk from Park and Hex complex has shops and restaurants and a mini golf. I didn’t use it but there is a kitchen on the floor we stayed on with microwave, fridge and other amenities , fab idea. We visited the Wildlife park next day which was just a beautiful place to walk around and the animals had so much space their enclosures were huge. It had play areas too. We spent just over 5 hours there. All enjoyed the stay. "

"Faultless from arrival ( receptionist engaging and efficient) until departure. Pillows are amazing !!!!!!"

"I booked an accessible room as I was travelling with my mother who has a wheelchair. Disabled parking bays right next to reception and plenty of parking, all free made arrival easy. The room was spacious enough for the wheelchair and the roll in shower with seat had great water pressure. Pull cords in bedroom and bathroom. Lowered basin etc. Beds were very comfortable. We needed a fridge to store my Mums insulin, they let us use the hotel fridge. We were severely delayed by the M25 closure and arrived after midnight. I kept Laura on the front desk updated and advised we would not arrive until 1am. So glad we booked this hotel and not a small hotel or BnB as arriving after midnight would have been a huge issue. The hotel has 24hr manned front desk and we received a warm welcome from Brendan. The staff in the hotel are fantastic and cannot do enough for you. I have been an IHG member since 2010 and can say whoever trained the staff here knows exactly what the word Hospitality means to guests! A big thank you to the staff and management and we will certainly return. "