"Our third time there and the kids love it.. is quiet, love the pool and the kids love grilling food and sitting by the fire pit after."

"We go to Western Massachusetts twice a year - some years it's more. Since discovering Berkshire Mountain Lodge, we have not been able to stay anywhere else. The staff have always been so pleasant and the room always smelled clean when you walk through the door."

"Strong dog smell, dirty shabby condition of interior surfaces. Obvious makeshift repairs, spongy floors, torn, flaking couch. Kitchen counter had multiple burn marks and some sticky substance, corner held down with duct tape. Screen door off tracks, laying against wall. Wife was stung by insect in the unit, had to go to hospital. We moved out after only 3 hours, and literally slept in the car rather than go back. Owner uncaring, rude and greedy. Slow to return security deposit. I've...