"Awful stay! We arrived late from our flight and couldn’t get late check out like we requested. Then upon check out we asked to go on the rooftop terrace while we wait for our other stay to become available and they declined, saying once you check out you can’t use the facilities. My partner and as very unwell and they forced us to stay in the reception area until our other place was ready. I was not pleased at all!!
Also, one of the receptionists interrupted me at my room to tell me they haven’t received payment, when the person who checked us in at midnight should have done that to begin with. Staff at reception were very rude, I would not advise anyone to stay here if they have a late flight as they are not prepared for it."