4/10 Poor
Emily
Traveled with group
25 Jum. I, 2024
Disliked: Staff & service, amenities, property conditions & facilities
The staff’s apathy was extremely disappointing. Nani, the manager, was helpful for check-in, but it ended there. As soon as I got to the room, the ceiling fan was barely spinning, and I couldn’t figure out how to turn it up. I asked Nani how to do it, and she wrote back saying Jose would look at it in the morning. When I woke up, the fan was off. I informed her of that, and she responded with the same message, saying Jose would look at it. When I got back after a full day away from the hotel, the fan wasn’t on, and no one had reached out to me about it. After realizing that service is subpar, I wasn’t even going to bother following up since they clearly didn’t care.
When I woke up, I told Nani that we had no power and that our bathroom sink pipe was dripping and had flooded the floor. She responded saying there was a power outage from the electric company, which obviously was not her fault, but she did not acknowledge me telling her that the sink pipe was leaking and flooding the floor, something that is actually in her jurisdiction to fix. Since I was checking out soon, I wanted to write to her again about the bathroom floor, saying, “The bathroom floor is flooded, just so whoever cleans knows. The pipe under the sink has been dripping”. Her response was, “Ok thanks for letting me know”. The lack of concern and care for me as a guest was shocking. Belizeans are extremely courteous, and I did not encounter any unprofessionalism anywhere in Belize but here. She is not Belizean
Emily
Stayed 2 nights in May 2024