"This trip could’ve been a lot better! But communication was not there at all. I missed my flight and call the hotel to check me in cause I was coming in the next day instead. Not only when I arrived around 12, the room wasn’t ready! The front desk took my number and told me she will call me once the room is ready! We drove around town until 4pm and never got a text! So I had to go in and ask about the room, then she proceeded to check us in. We almost missed our spa appointment and they still...

"Staff was friendly, properties were all extremely clean, I felt safe and comfortable. Only notes - all inclusive you can’t get food to go. The towel policy is annoying. And the bracelet string will get really annoying and will feel like something is crawling on you. But this is just complaining."

"I requested months in advance for a ground floor room because of my elderly mother coming with me. Since that request, she has broken her hip and has been recovering. We were put in a 3rd floor room (no elevators, all stairs) and told no other ground floor rooms were available. Although I didn't receive a confirmation for a ground floor room months ago, just told that my request was noted in my reservation by the resort, the staff said that the room I booked was 2nd or 3rd floor only. The...