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"The service at this hotel was truly exceptional. The staff were not only friendly but also remarkably attentive — they knew guests by name and remembered individual requests. All of our preferences were accommodated promptly and to the highest standard. The room itself was spotless and well-maintained. Housekeeping was consistently excellent and scheduled at a time that was most convenient for us. The location couldn’t be better — right in the heart of the city, with all major attractions within a comfortable 5–10 minute walk. Overall, our experience was seamless and exceeded expectations. Highly recommended."

"Great stay and hospitality. Great central location"

"This is an amazing new hotel, the size of room was small and we could not use the swiming pool as it was reserved for a private event ."

"We were here for only one night due to a train transfer to Rome airport but this was an excellent choice. There is an underground tunnel immediately outside the front door that leads to the train station. Breakfast opened at 7am which was perfect considering most other hotels we stayed at started later. This allowed us to grab a quick bite prior to departure. The area outside can be quite congested due to the train station but it is less than a 5 minute walk to the Duomo and 20-25 minute walk to the Ponte Vecchio. At breakfast ( located at the 5th level), the spread was abundant and we were blown away by the views including the Duomo. There is an outstanding rooftop as well. The room was large by European standards with a very high ceiling and wood coffered. They had complimentary cold drinks and juices in the fridge. All in all, we had stayed here 20 years ago and were very impressed with the updates and the makeover. The staff were all very accommodating and pleasant. Would easily stay here again. "

"Beautiful rooftop pool and hotel Staff was friendly. Close to the train station. I would recommend this hotel. "

"Outstanding amenities like pool, Jacuzzi, laundry, rooftop garden and love entertainment!"

"This was the second stay for us at the Hotel Santa Maria Novella. All that we loved about it the first time we enjoyed again. The staff is very friendly and helpful, the breakfast is very good, the bar is fantastic, the location is fabulous for walking around the core area of Florence. While we did get an upgrade with a sitting area, the room was a bit dark, but our kids' room was very bright with a great view as was the case with our first visit. We would definitely return on our next trip to Firenze!"

"Hotel grounds are beautiful and our room was very comfortable. The staff were very hospitable and we enjoyed several meals in their outdoor courtyard. The breakfast buffet was fantastic. Definitely would recommend. "

"Great"