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Hotel Portofino

3.0 star property
Hotel with free breakfast, steps from Spratt Bight Beach

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Photo gallery for Hotel Portofino

Pool
In-room safe, blackout drapes, free cribs/infant beds
Reception
Exterior
Flat-screen TV

Reviews

5.8 out of 10

Popular amenities

  • Bar
  • Breakfast included
  • Housekeeping
  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Standard Double Room

Standard Double Room | In-room safe, blackout drapes, free cribs/infant beds

Standard Double Room

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Cable channels
Wardrobe or closet
In-room safe
  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed and 1 Twin Bed

View all photos for Standard Quadruple Room

In-room safe, blackout drapes, free cribs/infant beds

Standard Quadruple Room

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Cable channels
Wardrobe or closet
In-room safe
  • 30 sq m
  • Sleeps 5
  • 1 Double Bed and 3 Twin Beds

View all photos for Standard Triple Room

In-room safe, blackout drapes, free cribs/infant beds

Standard Triple Room

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Cable channels
Wardrobe or closet
In-room safe
  • 30 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bed

View all photos for Family Room, Multiple Beds

Family Room, Multiple Beds | In-room safe, blackout drapes, free cribs/infant beds

Family Room, Multiple Beds

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Cable channels
Wardrobe or closet
In-room safe
  • 40 sq m
  • Sleeps 7
  • 1 Double Bed and 3 Twin Beds

Family Room -5 Guests- Standard

  • Sleeps 5
  • 1 Double Bed and 3 Twin Beds OR 1 Twin Bed and 2 Double Beds

View all photos for Double Room Standard

In-room safe, blackout drapes, free cribs/infant beds

Double Room Standard

  • Sleeps 4
  • 2 Double Beds

View all photos for Quadruple Room Standard

In-room safe, blackout drapes, free cribs/infant beds

Quadruple Room Standard

  • Sleeps 5
  • 3 Twin Beds and 1 Double Bed

About the neighborhood

Map
Avenida Providencia No. 1 - 115, San Andrés, San Andres y Providencia, 880001

What's nearby

  • Spratt Bight Beach - 2 min walk - 0.2 km
  • North End - 3 min drive - 2.8 km
  • First Baptist Church - 5 min drive - 5.2 km
  • San Andres Hill - 5 min drive - 5.2 km
  • Island House Museum - 8 min drive - 6.9 km

Getting around

  • San Andrés (ADZ-Gustavo Rojas Pinilla Intl.) - 5 min drive

Restaurants

  • ‪EatAlley - ‬1 min walk
  • ‪Juan Valdez - ‬2 min walk
  • ‪Cafecafé - ‬2 min walk
  • ‪Beer Station - San Andres - ‬2 min walk
  • ‪Memo's Place - ‬1 min walk

About this property

Hotel Portofino

Hotel near Spratt Bight Beach
Take advantage of a free breakfast buffet, a bar, and a restaurant at Hotel Portofino. Guests can connect to free WiFi in public areas.
You'll also find perks like:
  • A roundtrip airport shuttle (surcharge), tour/ticket assistance, and luggage storage
  • An elevator, a 24-hour front desk, and concierge services
  • A banquet hall, a front-desk safe, and meeting rooms
Room features
All 100 rooms boast comforts such as air conditioning, as well as thoughtful touches like free internet and safes.
Other conveniences in all rooms include:
  • Bathrooms with showers
  • Flat-screen TVs with cable channels
  • Free infant beds and daily housekeeping

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Roundtrip airport shuttle (surcharge)

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 9:30 AM
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • El Delfin

Family friendly

  • In-room crib
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk (30 inches high)

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Air conditioning
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

There is no hot water on site
If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
No pets and no service animals are allowed at this property

Property is also known as

Hotel Portofino San Andres
Portofino San Andres
Hotel Portofino Hotel
Hotel Portofino San Andrés
Hotel Portofino Hotel San Andrés

Frequently asked questions

Is Hotel Portofino pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Portofino?

Hotel Portofino doesn't offer parking.

What time is check-in at Hotel Portofino?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Hotel Portofino?

Check-out is at noon.

Does Hotel Portofino provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Hotel Portofino located?

Situated near the beach, this hotel is within a 10-minute walk of Spratt Bight Beach, Paintball San Andres, and Coton Cay. North End and Islote Sucre are also within 3 mi (5 km).

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Hotel Portofino Reviews

Reviews

5.8
Rating 10 - Excellent. 6 out of 56 reviews
Rating 8 - Good. 14 out of 56 reviews
Rating 6 - Okay. 11 out of 56 reviews
Rating 4 - Poor. 13 out of 56 reviews
Rating 2 - Terrible. 12 out of 56 reviews

6.8/10

Cleanliness

6.0/10

Staff & service

3.4/10

Amenities

5.6/10

Property conditions & facilities

3.8/10

Eco-friendliness

Reviews

4/10

Good location, walkable to the beach and restaurants. Note that this is a budget hotel, so great if you are trying to save some money, and not focusing so much on comfort.
Stayed 3 nights in Feb 2025

2/10

WHEN WE ARRVED THE BUILDING SMELLED OF ROTTEN WATER, THE ROOM HAD A LOCK ON THE DOOR I COULD OPEN WITH A CREDIT CARD, NO CHAIR IN THE ROOM, BATHROOM WAS NT EVEN BASIC. 2 SMALL TOWELS, PLASTIC SHOWER CURTAIN HAD MOLD, THERE WAS NO HOT WATER. I MEAN WHEN YOU TURNED ON THE HNDLE THERE WAS NO HOT WATER, NO WATER AT ALL, VERY LITTLE COLD WATER. WHEN I ASKED THE FRONT DESK GIRL SHE UST SAID, " SI, WE HAVE NO HOT WATER". I ASKED IF IT WOULD COME ON LATER, SHE SAID NO. THE WHOLE PLACE SMELLED OF MOLD AND MILDEW. ALTHOUGHI PAID OVER $425 FOR THE 4 DAYS I COULD NOT STAY THERE. WENT TO HOTEL ACROSS THE STREET. VERY NICE
Stayed 4 nights in May 2025

8/10

Ok
Stayed 4 nights in May 2023

6/10

O WIFI NÃO PEGA NO QUARTO SOMENTE NOS CORREDORES E NO SAGUÃO DO HOTEL. NÃO TINHA VARIEDADE DE ALIMENTOS NO CAFÉ DA MANHÃ. NÃO FOI MENCIONADO NA HORA DA RESERVA QUE NÃO TINHA ÁGUA QUENTE NO CHUEVEIRO
Stayed 4 nights in Mar 2025

8/10

Stayed 3 nights in Jun 2024

2/10

Stayed 3 nights in Feb 2024

4/10

This may be a different review, but I wanted to be simple and straightforward so it can be helpful to future guests so they can be prepared for what to expect. CONS: - Besides what I had paid online, I was also charged $50,000 Colombian pesos during the check-in for a supposed "insurance of the hotel." - The reception staff was nothing nice and had a terrible attitude. Bad customer service. - The WiFi range did not reach the room. We had to sit in the lobby or on the couches outside of the room to use the internet. - There was no place and nothing to hang our cloths. PROS: - The cafeteria staff are more friendly and nicer than the receptionist. - The daily breakfast was delicious. - The hotel is within short walking distance from the beach, stores, pharmacies, restaurants, banks and more. - The housekeepers were such great people and they used to leave the room impeccable. I give them 10 out of 10. I hope the management team receive these feedback well and hopefully they can improve them.
Stayed 5 nights in Nov 2023

2/10

Pessoal muito amável e solícito, mas a estrutura do hotel é horrível. Nos cederam um dos melhores quartos, mofado, sem frigobar, cofre, sem wi-fi nos quartos, chuveiro sem agua quente e banheiro caindo aos pedaços. Abandonamos o hotel e o trocamos após a primeira noite. Fotos totalmente enganadoras. Café da manhã horroroso. Localização muito boa, mas não compensa.
Stayed 4 nights in Oct 2023

2/10

Really bad service especially the women in the front counter I will not recommend this hotel
Stayed 2 nights in Jul 2023

6/10

Stayed 2 nights in May 2022

2/10

Stayed 5 nights in May 2022

6/10

Nos tocó una habitación que daba al exterior de hotel y el ruido de los visitantes se escuchaba todas las noches, pedí ayuda en cambiar la habitación pero no fue atendida, no hubo jabón en la ducha, la alimentación los días sábado, domingo y lunes fue malísima.
Stayed 4 nights in Dec 2021

2/10

The bathroom was near the hallway, it had an open window, so all the noise from the pool and bar area came in the room. The breakfast buffet was absolutely horrible, powdered eggs, it was like prison food. I got a stomach virus from the food or the coffee, they might have used tap water for the coffee.
Stayed 3 nights in Feb 2020

10/10

Stayed 4 nights in May 2019

10/10

Excelente estadía, todo muy limpio, personal atento a cada cosa que necesitaba! Muy buena ubicación a 2 min de la playa y del centro. Lo único, es que no tenía agua caliente, pero sale tibia por el calor! En recepción tienen un stand para tomar ahí mismo los tour. Recomendado 100%!
Stayed 2 nights in May 2019

10/10

Bien. Todo
Stayed 5 nights in Jan 2019

4/10

things i did not like, there was no fridge in the room, no phone in rooms to call lobby in case of emergency, no wi fi in rooms, towels not ready only after 10AM, only one elevator (crowded most of the time). To be honest i would not come back to this hotel. :(
Stayed 4 nights in Jul 2018

6/10

It is a good choice because location and low budget.
Stayed 4 nights in Jun 2018

8/10

Stayed 3 nights in May 2018

2/10

This review was submitted before 2018 and has not been verified.

4/10

Very basic. It is very far from ALL INCLUSIVE. No basic amaneties provider like shampoo, only bar soap. No hair dryer, not even upon request. Meals were included but did not eat a single lunch or dinner. Food outside is better and cheap.
Stayed 5 nights in Sep 2017
This review was submitted before 2018 and has not been verified.

10/10

Um bom hotel, bem localizado. Tem um restaurante que oferece um buffet com preço fixo que oferece almoço e jantar, uma opção para economizar, variedade de comidas, sobremesas e sucos. O café da manhã já incluso na diária, com uma boa variedade e vista para o mar. Esse hotel só tem internet na área da piscina. Eu recomendo.
Stayed 2 nights in Mar 2017
This review was submitted before 2018 and has not been verified.

8/10

This review was submitted before 2018 and has not been verified.

4/10

Hotel is very dated. A/C did not cool the room at all. The bathroom had very bad fumes and all of the pluming was in immediate need of replacement. No room phone. TV signal was very bad. The receptionists were not nice or informative at all. They did not seem to enjoy their job at the Hotel.
This review was submitted before 2018 and has not been verified.

10/10

O hotel portofino é um bom hotel. Peca apenas na disponibilização do wi fi, que é horrível. Mas este, creio eu, é um problema de toda ilha. Eles deveriam maneirar no volume do som no bar da piscina do segundo andar. No quinto eu ouvia, imagina quem estava hospedado no segundo. No geral, eu e minha esposa voltaríamos ao hotel.