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"Inside property and staff are excellent Outside the hotel was full of vendors , makes the entrance to hotel not very welcoming but hotel itself was excellent "

"It was a wonderful value for a first class hotel. The keycards were a problem for the entire 3 days. But the politeness of the staff made up for the card problems. Breakfast was very tasty, but the chai was not good at all. Fix the keycards and chai and it would be the best hotel in Kolkata!"

"Hotel staff were superb "

"Stay at Novotel was good. Staff very supportive "

"It is like staying in home in a 5 star Hotel. The Chef Samaresh even prepared some special Home cooked meal for me which was exceptional. The chauffeur Sanjay was very good"

"It was great experience"

"All of the staff went above and beyond. They made you feel like family verses a customer. Conversations were easy and enjoyable from all you encountered. The room was clean, spacious and welcoming. "

"This is a very beautiful historical property. The staff are so friendly and welcoming. Housekeeping was on top of making sure the room was clean along with water, tea, and coffee stocked daily. Bicky is amazing at taking care of the room and makes sure everything is perfect when he cleans the room. I highly recommend this hotel and look forward to staying again for future visits to Kolkata."