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Capital Inn and Suites

2.5 star property
Hotel in Salem with free parking

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Photo gallery for Capital Inn and Suites

2 Queen Beds Non Smoking | Hypo-allergenic bedding, desk, soundproofing, free WiFi
Exterior
Hallway
Interior
Lobby

Reviews

4.4 out of 10

Popular amenities

  • Room service
  • Laundry
  • 24/7 front desk
  • Housekeeping
  • Parking included
  • Free WiFi

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for King Bed Non smoking

King Bed Non smoking | Hypo-allergenic bedding, desk, soundproofing, free WiFi

King Bed Non smoking

Highlights

Soundproofed
Air conditioning
Hypo-allergenic bedding
Separate bedroom
Private bathroom
Cable/satellite channels
Desk
Daily housekeeping
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for 2 Queen Beds Non Smoking

2 Queen Beds Non Smoking | Hypo-allergenic bedding, desk, soundproofing, free WiFi

2 Queen Beds Non Smoking

Highlights

Soundproofed
Air conditioning
Hypo-allergenic bedding
Private bathroom
Cable/satellite channels
Desk
Daily housekeeping
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

About this property

Capital Inn and Suites

Hotel located in North East Salem
Capital Inn and Suites provides laundry facilities and more. Guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Free self parking
  • RV/bus/truck parking, tour/ticket assistance, and smoke-free premises
  • An elevator and a 24-hour front desk
Room features
All 58 rooms offer comforts such as air conditioning, as well as thoughtful touches like free WiFi and sound-insulated walls.
More amenities include:
  • On-request microwaves, cable channels, and daily housekeeping

Languages

English

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7.0 out of 10, Good, 1,002 reviews
The price is SAR 311
SAR 350 total
includes taxes & fees
29 Jun - 30 Jun
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Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 3 AM
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per stay

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

Property is also known as

Americas Best Value Inn Hotel Salem
Americas Best Value Inn Salem
Americas Best Value Salem
Capital Inn and Suites Hotel
Capital Inn and Suites Salem
Capital Inn and Suites Hotel Salem

Frequently asked questions

Is Capital Inn and Suites pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Capital Inn and Suites?

Self parking is free at this property.

What time is check-in at Capital Inn and Suites?

Check-in start time: 3 PM; Check-in end time: 3 AM. After-hours check-in is not available.

What time is check-out at Capital Inn and Suites?

Check-out is at 11 AM.

Where is Capital Inn and Suites located?

Located in North East Salem, this hotel is within 2 mi (3 km) of Regal Willamette Town Center, AMF Firebird Lanes, and Chemeketa Community College. L. B. Day Amphitheater and Oregon State Fairgrounds Pavilion are also within 2 mi (3 km).

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Capital Inn and Suites Reviews

Reviews

4.4
Rating 10 - Excellent. 55 out of 614 reviews
Rating 8 - Good. 73 out of 614 reviews
Rating 6 - Okay. 89 out of 614 reviews
Rating 4 - Poor. 110 out of 614 reviews
Rating 2 - Terrible. 287 out of 614 reviews

4.8/10

Cleanliness

5.4/10

Staff & service

4.4/10

Amenities

4.2/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is a great value.
Stayed 1 night in Nov 2022

10/10 Excellent

gabriel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay hreat price
Stayed 1 night in Jul 2022

10/10 Excellent

Mario G

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service.
Stayed 1 night in Jul 2022

10/10 Excellent

Elisabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 2 nights in Feb 2023

10/10 Excellent

Jenalyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful Understanding staff! Very quick to dive problems too!
Stayed 1 night in Mar 2023

6/10 Okay

Marcio

Disliked: Amenities, property conditions & facilities
I found the room very dark, outdated decoration. Good cost-benefit.
Stayed 1 night in Oct 2022

2/10 Terrible

Paul

Disliked: Cleanliness, staff & service, property conditions & facilities
We never checked in!! The lobby was empty. Empty of people AND furniture. There were people hanging around in the parking lot. As two women traveling, we did NOT feel safe to even exit the car!!
Stayed 1 night in Jul 2022

2/10 Terrible

Gerrit

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay if you like roaches

TVs don’t work and require some type of service to make them work also we woke up at 2am with roaches in our bed my wife and I left at 230am and slept in the car will never stay here again
Stayed 1 night in Jul 2022

4/10 Poor

jon

Disliked: Cleanliness, amenities, property conditions & facilities
only good things TV has able to show the baseball game I wanted to watch and bed was alright (pillows sucked-but I brought my own). Listed as having wifi but did not, no ice machine, shower water luke warm at hottest and it was cold at cold setting and cold at hot setting and luke warm somewhere in-between, Carpet had not been vacuumed recently.
Stayed 2 nights in Jun 2022

2/10 Terrible

Aleksandr

Disliked: Cleanliness, staff & service, property conditions & facilities
Creepy place, damaged walls in hallways, unfinished walls inside the room, was mold stinking, sticky floors, bed cover within the cigarette burned hole, cabinets missing doors. Very nasty one
Stayed 2 nights in Jul 2022

2/10 Terrible

Peter

Disliked: Staff & service
What I didn't like was the manners of the morning staff to accuse me of smoking in my room and I hadn't been I'll never go back to that toilet ever again
Stayed 1 night in Jan 2023

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Looked like dried blood splattered on the wall when you walk in the room. There was a brown stain on sheets. The room smelled like stale smoke. It was truly disgusting.
Stayed 2 nights in Oct 2022

6/10 Okay

Jill

Liked: Cleanliness
Disliked: Staff & service
We only stayed one night but the over all experience was not the best. The front desk was excitable but she acted like we were inconveniencing her a bit. When we would go in and out of the she never said anything just looked at her phone. She was on her phone talking to someone while we were checking in. The room was fine and clean.
Stayed 1 night in Nov 2022

4/10 Poor

Megan

Disliked: Amenities, property conditions & facilities
There was no refrigerator as shown in description. Furniture was broken and bathroom door was broken.
Stayed 1 night in Jul 2022

4/10 Poor

Ashley

Disliked: Amenities, property conditions & facilities
The room itself was fine. It was affordable for a reason though. Walking through the hallway, it felt very rundown. Some rooms even had the room number written on the wall with a Sharpie. The overall clientele that stay there, I wouldn’t trust to even ask directions. As long as you don’t have valuables to leave in your room, don’t mind noise and are ok with knowing you’re not getting access to even a vending machine… it’s affordable.
Stayed 1 night in Oct 2022

2/10 Terrible

Anthony

Disliked: Staff & service, property conditions & facilities
Arrived for check in and my payment method was not acceptable. No notice was posted during the booking process. Location does not accept prepaid debt cards or non-bank debt cards.
Stayed 2 nights in Jul 2022

8/10 Good

Rosanna

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was quick. There was no remote for the TV but I found the button on the TV to turn it on. I was given a remote and directions on programming it but I couldn't figure it out. One paper was hard to read. The remote for the TV didn't work.
Stayed 1 night in Oct 2022

2/10 Terrible

Jennifer

Disliked: Cleanliness, amenities, property conditions & facilities
I had to request a different room 3 times due to unknown substances dripping down the walls, stuff smeared on the windows, and hair in the sheets. I took pictures of the things i am talking about. I ended up leaving and staying elsewhere after the 3rd room change. I tried to get my money back and told them i am not staying there showing them the obvious cleanliness issues but the wouldn't refund my money.
Stayed 1 night in Feb 2023

2/10 Terrible

Galen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not all amidities where provided

We paid for Wifi and refrigerator and didn't get neither one.
Stayed 5 nights in Sep 2022

2/10 Terrible

Casey

Disliked: Cleanliness, amenities, property conditions & facilities
Very run down, The rooms are in bad shape, broken/missing appliance's, graffiti in the rooms, plaster on the walls crumbling in places. WiFi is there but an extremely weak signal. It doesn't reach into the rooms, just really the main lobby and into some of the hallways. Be prepared to be nearly frisked every time you enter. Don't know if its for safety? Or to keep none guests out. Very strict policy on visitors. No visitors or risk losing your room. either way its not reassuring.

2/10 Terrible

Jennifer

Disliked: Cleanliness, amenities, property conditions & facilities
Super GHETTO and nasty. Bath faucet stuck out of the wall at least 2 inches. Sink was clogged. Mold in the ceiling. Finger and hand prints on the headboard as well as bathroom mirror. Microwave and fridge, but no coffee pot. No breakfast or even coffee offered in the lobby. Dirty room, dirty hallways. Dirty elevator. Garbage outside in the parking lot. Just gross.
Stayed 2 nights in Feb 2023

6/10 Okay

Paul

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The room was clean and had what I needed but there was no wi-fi, it would not connect. I asked the desk clerk but he said ‘that happens all the time’ ‘it has to do with the walls’ he told me to keep trying but there was nothing he could do to help. I was unable to connect. This left me with a sour taste in my mouth, it was billed as an amenity, but turned out to be unavailable.
Stayed 1 night in Sep 2022

6/10 Okay

Verified traveler

New Owners New to the Business

In the process of a remodel so everything is not yet situated. If there was wifi, I wasn't informed. No luxuries, only the cheapest products. No coffee machines, ice buckets, or Bibles in the room. The phone was missing all of the buttons and wasn't even plugged in. New smart tv and showers but the shower curtain didn't come down far enough. Looked and smelled like there was new paint but it was not professionally done. The black doors and accents gave the hotel a gloomy feel. I would not be staying here again.
Stayed 1 night in Aug 2022

6/10 Okay

Brian

Liked: Cleanliness
Disliked: Property conditions & facilities

Under renovation - haven't hit their stride yet

This hotel is under renovation - from the lobby to the rooms. Everything seems half-finished, like when you hire your unemployed brother to do a kitchen remodel. There were new carpets and flooring in my room, but no molding it had an unfinished look. The beat up furniture didn't meet the standard of the new floors. I'm hoping furniture replacement is on the agenda. This hotel might be fine in six month. For now it's a work in progress. It also had an unwelcoming vibe. There were signs taped up with rules about how many people can ride in the elevator, or which credit cards they wouldn't accept (the list was long), or whether you could have visitors in your room. It had a "stay off of my lawn" feel to it. The staff were friendly and helpful but the property has a long way to go.
Stayed 1 night in Feb 2023

2/10 Terrible

Sarah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was filthy, walking around the room made my feet dirty. There were crumbs in the bedding, stains on the sheets. My table lamp didn't work, the phone didn't work, the outlet was hanging out of the wall and I had to program the TV myself. The front desk person tried to collect my deposit twice and kept leaving the front desk area so I had to call the hotel from my cell phone from the front desk when I accidentally got locked out of my room. The morning lady walked into my room as she was doing a check on rooms of guests that's checked out when I told her I was not checking out until 11. She went in anyway. Very disappointed dissatisfied and would never stay again. I want a refund but they make you sign off on no refunds before even seeing the room!
Stayed 1 night in Aug 2022