"Room was very dark! Elevator broke down one day (had to walk 5 flights of stairs). Cut our stay short by one day due to French National Transportation strike (we couldn't risk missing our cruise). I requested refund of last day due to unforeseen circumstances and the hotel refused, saying I booked non-refundable. As a comparison, our airline (United) was accommodating and allowed us to change our flight without penalty."
"Room was very dark! Elevator broke down one day (had to walk 5 flights of stairs). Cut our stay short by one day due to French National Transportation strike (we couldn't risk missing our cruise). I requested refund of last day due to unforeseen circumstances and the hotel refused, saying I booked non-refundable. As a comparison, our airline (United) was accommodating and allowed us to change our flight without penalty."
Daniel