"Room was small even when we upgraded to the executive. Also expensive and aged. The bathroom fixtures and TV were particularly dated. The ‘free’ breakfast wasn’t really a free breakfast but instead a bagel and a cup of coffee. I paid a lot for this stay and was very disappointed."

"Park Lane has always been an excellent stay right across the street from Central Park."

"My son has many food issues, and we needed to keep food cold. I was told I could have a fridge in my room during booking and even when I called the property prior to arrival, they told me "they will not my file." At check in, I was told "we don't do that here" and was given no explanation or anything. Frankly, they were completely rude about it and the check in process was terrible. Each time I had a question for the front desk during my stay, they acted like I was bothering them for asking...

"The room was very quiet. The air conditioning unit did not make any noises when it was on or when it shut off or turned on like some hotel rooms. Because it's good construction from long ago, you cannot hear anyone else's rooms. It was so quiet when sleeping. Also, no light enters the room because they have really good shades and covers so when you wake up you still think it's dark outside. The bed was very comfortable. No sleep issues other than a good night sleep. Pillows were good as well....

"It’s looks really regal and all the gold accents were so nice to see around. The staff were all amazing like Jose, Edmond, and Saleem. They were so helpful when it came to parking and even getting my luggage (it was a lot) up to my floor. The only thing that was frustrating was the restaurant because even though it’s inside the hotel, I didn’t know we had to reserve a seat (which is understandable) but as a guest I just thought we could just go whenever it was available."

"Website touted free breakfast as “a rarity” in NYC. At check in we were provided a card for free coffee and a pastry from the coffee stand in lobby. Coffee stand staff said we could only have coffee. Website shd be corrected to accurately represent that you only get a cup of coffee for breakfast. Bathtub needed replacement or scrubbing. Bed linen was very crisp and clean. Thank you! But not enough to keep one warm at night."

"Property was conveniently located to Times Square, subway, etc. but property/room was simply adequate. Furnishings were badly in need of refurbishing or replacement. Room had only one light which was the main overhead light. There was a very weak bedside lamp that was barely hanging on to the fixture. Dresser and desk were pretty scarred and banged up. The black out blinds behind the window sheers had no mechanism for raising and lowering so they hand to be rolled up by hand and rested on...

"Everything was wonderful including staff, location and accommodations."