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"The staff are very friendly and accommodating "

"A truly first class fantastic experience at this property. Excellent service from the front desk to the restaurants to the service staff all throughout. Extremely prim and proper and well trained in the art of service culture. Surprisingly, this is an independent hotel not under any franchise but it might as well be! The standards were that good! Just walking distance to the Sapa Station where you can start your journey up the mountain of fansipan via cable car. Great experience!"

"Our stay at Aliana Boutique Sapa Hotel and Spa was nothing short of exceptional. From the moment we arrived to the day we checked out, the staff made our experience unforgettable. Every team member, especially the staff at the front desk were warm, kind, and incredibly professional. They consistently went above and beyond to support and accommodate our needs, making us feel genuinely cared for throughout our stay. The room itself was spacious, with a comfortable bed and a large private deck that offered breathtaking views of the mountains. We spent many peaceful moments there, soaking in the fresh air and calming atmosphere which was truly one of the highlights of our trip. The minibar was generously replenished daily and with every small detail added to the comfort of our stay. Breakfast and the room service from the in-house restaurant were both delicious and satisfying. The location of the hotel also struck the perfect balance. It's close enough to the city centre for convenience, yet distant enough from the bustle and the crowd to enjoy the tranquility and natural beauty that Sapa is known for. This hotel exceeded all expectations. The genuine hospitality, scenic surroundings, and thoughtful touches made our stay one to remember. Highly recommended for anyone seeking a restful and memorable escape in Sapa. "

"Great hotel with great service . Rooms are clean and spacious ."

"Conveniently located near Sapa Station about a minute walk away. Is also nearby to lots of shops and eateries. Has a cozy lounge/dinning reception area. Staff were helpful and friendly, especially Selena, she helps with arranging our day trip and kept checking in on my family. It makes our stay warm and pleasant."

"The hotel has amazing view of the rice paddies. Customer service is excellent, friendly staff and food is great. The one thing we didn’t like was that housekeeping came in to tidy up our room after we came back from our dinner. They let down our mosquito net. Also, the net had dead ants in it. I didn’t expect them to tidy our room just after checking in. Plus, we didn’t ask to do that so that part was weird. Besides that, it was a lovely place to stay and relax!"