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"Clean, well maintained. First soft bed in a week, it felt like a dream! Excellent spa. The pool bar and primary restaurant had excellent service. I will return next time we’re in Nairobi "

"I’m using this hotel last five years and yearly may be 2-3 times Staff is very good environment is very good, clean and neat. Every time, securities superpower and easy to access for local transportation for business and shopping purposes is very good area. Thank you very much all staff of the pleasure to visit next time."

"Lovely historic hotel in the centre of Nairobi. We had a club room which gave us access to the 1902 Lounge. The service from the hotel staff was excellent and we had a great history tour of the hotel from Maxwell, who was very knowledgeable. It was a very memorable stay. "

"I was very pleased with my stay at Serena Nairobi. As a solo female traveler, I took advantage of paying for an airport transfer the evening I arrived. The front desk staff was friendly and efficient. I got room service at like 1am that evening, too, and the attendant was kind as well. The property is gated and I felt very safe within. I had a spa treatment after a long day visiting the Nairobi National Park and I wasn't disappointed. I tried out the pool, jacuzzi, sauna, and steam room as well. All were nice and clean. The spa staff were very attentive. The lobby was large but welcoming with different sitting spots. The outdoor space was nice as well. I only spent two nights but the room was thoughtfully laid out with wall cabinets, mini fridge, clean bathroom, and a very comfortable bed. I wasn't able to eat at the restaurants, just have some afternoon tea in the private lounge for hotel guests. Overall, I recommend the hotel and I hope to be able to stay for longer in the future."

"The front desk guy at check-in was wonderful. The staff helped pack our breakfast on the days we went on safari. On the days we had breakfast at the buffet, it was excellent. The location is great. The staff always responded to everything. Dinner at the hotel was fine, and the rooftop is very nice with a happy hour every day."

"Fantastic 5* experience. The staff was wonderful"

"Modern comfortable hotel. "

"Friendly people"

"The friendliness of the staff and employees would definitely make me have a desire to return to this location when returning to Nairobi. They all made it so fun and enjoyable to be there. Each and every one of them were always willing to do what it takes to make your stay more enjoyable and always with a smile."