"We booked a premium room and we asked to be put in a room that over looks the train tracks at the back, the person on reception said no problem but when we got to room we were looking out the front. It's not a big deal but if no rooms available just say, don't lie"
"The most professional, kind, welcoming and helpful front desk staff I had over three week stay in Europe. We stayed in several hotels and met many customer service people . No where was as amazing as this hotel’s staff - very helpful, didn’t seem cranky about having to speak in English, and very accommodating."