"The hotel was amazing and will definitely come back"

"The hotel looks new and overall it was a good stay. Everything was fine except for one major issue: there was a very strong urine smell in our room. When we complained, they sent someone to spray an air freshener, but that did not solve the problem. We were told the hotel was fully booked and they could not move us to another room. Unfortunately, my husband ended up cleaning the area himself with a towel to get rid of the odor. At the very least, the hotel staff could have properly cleaned the...

"Elevators are dirty with cigarette butts, empty alcohol bottles and glass. The door in our bathroom was broken, the safe was not working so we had to wait for two days to have it fixed.. There is no ice machine so we had to go to the restaurants each time we needed ice. When I booked the hotel, my complementary breakfast was included, the restaurant said no. I spoke with the hotel staff and said that it was not included because I booked with Expedia. I had to pay $ 17.95 per person for a...

"Friendly staff."