![Holiday Home Exterior [summer]](https://images.trvl-media.com/lodging/102000000/101580000/101573900/101573859/55b2ebb0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium)
8/10 Good
Tom T.
27 Sha., 2023
Liked: Cleanliness
Family of four staying early August
We really enjoyed our stay in Roujan, the flat is a good size for a family of four and is well equipped. It would benefit from air conditioning in the bedrooms as it was hot at night, there is an air conditioning unit but it's in the lounge. We were asked not to alter the fridge temperature but it had been set at 7degrees which meant a lot of our fish and meat went off in the August heat! It felt unnecessary insisting that guests don't lower the temperature.
The pool is a nice size, but it felt quite cold which put my kids off from using it as much as they normally do. I think this is mainly because any heat built up in the day is lost at night, it would benefit from the cover being applied at night (we were asked not to use the pool cover).
We were asked to complete several contracts - including a 2000 euro deposit - prior to arrival at the property, this seemed very unusual and isn't something we have been asked to complete before so I raised it with VRBO. VRBO contacted the owner and explained we shouldn't be asked to sign these additional contracts, however when we checked in we were asked to sign the contracts (which were in French)! We agreed not to pay the 2000 euro deposit. I recommend that this is not something guests that have booked through VRBO are asked to complete, given they have contracted through VRBO.
On arrival the check in process also took 50 minutes as we had to go through a lot of detail, this seemed excessive.
Tom T.
Stayed 7 nights in Aug 2023