4/10 سيّئ
Suzana
مسافر برفقة عائلة وأطفال صغار
٢٧ أبريل ٢٠٢٦
عناصر لم تنل الإعجاب: النظافة
Under the bathroom sink was rubble for work down ( plaster) that i cleaned. The pullout couch sheets were not clean. it took forever to get a brown to clean the room. we were rationed toilette paper, i bought my own and were advised that we would have one set pf towels for a week stay. Thankfully the cleaning lady gave us extra towels,. the front desk was very short and seemed bothered when we asked for direction ( this was our first trip to Rome, Italy and we were celebrating my daughters 16th bday). I have traveled to a lot of places and this is, by far, the worst experience. I am glad that i have seen other places in Europe so I know that this is not the standard of hospitality everywhere! The hotel. upon checkout, failed to properly bill for one night and when I arrived home to Canada, I received an email about , their mistake in not billing the last night. I asked to please send the bill of what I owe and I will gladly pay, I have yet to receive the bill. I had also asked for the receipt of what I already paid and have yet to receive that as well. In the email it was stated that a link will be sent for me to pay and I have yet to receive that as well. I am in the customer service industry and i can confidently say it was the worst customer service!
Suzana
أقام 7 ليالٍ في شهر أبريل عام 2026