"Excellent customer service friendly and kind. "

"The stay started with a terrible check-in at 7:45 where I had to prove I had a reservation and that I had paid for the room in advance - the staff did not bother to check the computer - I was made to feel I was a major inconvenience. The room was basic, German circa 1975, but not bad. It was clean, serviceable, and the water in the shower was warm. The Continental breakfast was the most basic we have had in a German hotel - sliced deli meats, two cheeses, boiled eggs, butter, one type of...