"ottimo"

"This was one of the worst hotel experiences I’ve ever had. When we arrived, our room wasn’t ready, which was understandable. However, we were given a key to the luggage room, and it appeared that every guest had the same key. There were no security cameras, so anyone could access other guests’ belongings. I did not feel comfortable leaving our luggage there. When we entered our room, it was filthy. One garbage bin hadn’t been emptied, the toilet still contained human waste, and there were...