Search Resorts in Rochester

"It was my first time at this property. I was there for 2 nights with my wife and 2 grandkids. We really liked the experience in general, but even more the responsiveness of the staff, especially the security team. We had an issue at the wave pool with another guest. My granddaughter lost her swimming googles in the pool and they were taken by a man that father of 2 young kids also in the pool. He gave the googles to his son. When my 11-year-old grandson asked him to return the googles, this man refused to do, arguing he bought them for his kids which clearly was a lie. So, it was very frustrating to see a grown up given such a terrible example to his kids (stealing from others). Instead of me having a direct confrontation, I raised the situation with your supervisor who called security (Brad). I explained the situation. "This is just a 5 dollars item, but that was not the point". Brad went to the pool and asked the man about the googles. He insisted they were his and pretty much dismissed Brad, arguing he bought them. Brad came back to me and said he was going to review the security cameras and if indeed they were taking by this irresponsable father, then he will get them back for us. We left the pool and went to our room. About 2 hours later we got a call from Brad. He said, "i got you googles returned" .. indeed, he really went the extra mile and was able to make a wrong a RIGHT! kudos to Brad!!! and to You!.. very impresive!!! this is what make companies excel!!"

"Cant complain "

"Staff were courteous professional and caring"

"Nice hotel "

"The staff is great. Only problem was trying to find the driveway it's tricky "

"This was one of my favorite properties we stayed at during our two week trip. Tarna at the front desk is a gem! She was so friendly, helpful and personable. The layout of the property is very cool with a lot to offer. I have stayed in hundreds of hotels and this is the first time I have received a handwritten welcome note! So sweet! Pros-beds are super soft and rooms are very clean, they have a binder that tells about the area and all the things the hotel and town have to offer, movie theater and dining on property, food options close by too Cons--there is a deposit which was not shown on their Hotels.com listing but it dropped off quickly, food options seemed to close early nearby which is typical for a smaller town but not always great when you are traveling. "

"Air conditioning does not work. Paint is peeling off walls. Run down facility in need of a serious make over. "

"Simple and clean room for good price, nice staff, great location for Olympic national park and seatac airport. This is the second time i stayed in the hotel"

"Everyone was so friendly and accommodating!!!"