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"The hotel exceeded my expectations! First thing when we checked in we had a room bracelet that made it so easy to access the room without the old card method. The room's view is heaven, facing the beach and the staff used to clean the windows every day from the humidity so you can see the beach. Also, the shower is fancy and comfortable. The entertainment staff were so nice and made it fun on the beach and the pool. The food was delicious in all of the restaurants and we tried all of them during our stay. The hotel had a show for 2 hours every night, other hotels are so boring at night if you have kids and you can't hang out in the bar. If you have kids, the hotel has a whole kids' area that has activities for the kids all day. The staff were so professional and nice. Jose translated our conversation with the taxi driver and communicated well with him for an hour. Room service quickly responded to any concerns or requests, when we ordered food in the room it arrived in 10 minutes hot and fresh. When we had an issue with the fridge, it was replaced in 20 minutes. The hotel is very safe, they took the taxi driver’s information, DL, and ensured that he was coming to us and that we ordered him. I recommend the hotel to anyone and I will definitely go back with the family "

"10/10 will recommend to all !!!"

"Beautiful place "

"Friendly staff! Beautiful property. Only downside is I wish they gave us a property map or had maps posted around the resort. I got lost way too many times "

"The best resort in Tulum Kids friendly and affordable"

"We had a great experience at the Barcelo Colonial. We went 14 years ago and we are so glad we went back. The resort is extremely clean. We had amazing service from all the staff. They went above and beyond. The food was great and the a la carte restaurant were very good as well. The beach was clean and beautiful. The resort has a really good night club, shopping mall area and the sports bar was really nice too. Drinks were really good too. I have no complaints at ALL and we will definitely be back. This resort is 10/10 and I will recommend it to everyone. "

"Great service"

"The beach has rocks in it."

"Amazing resort! Great food options. We had so much fun. Highly recommended!!"