"The room was extremely clean and majority of staff ie concierge, front desk, restaurant staff were very friendly and helpful. The outside staff gave us wrong directions to our tour bus pick up located at River front which made us 15 minutes late (2 minutes from getting left behind) and a loss of $200.00. It is best to not say anything than give misinformation. Our first night we experienced cold water for shower but that was rectified by the following morning. The hotel location was perfect,...