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"Location and staff"

"PERFECT"

"Com todo carinho, quero deixar meu feedback sobre a minha estadia. Fui com boas expectativas, principalmente porque o atendimento foi realmente muito bom — os funcionários são educados e atenciosos, e isso faz toda diferença. Mas, infelizmente, alguns detalhes me entristeceram um pouco. O quarto não nos trouxe aquela sensação de aconchego que a gente espera ao chegar cansada de viagem. A limpeza parecia bem básica, e precisei pedir papel higiênico na recepção porque o que deixaram já estava...

"We only stayed here for one night, and were greeted by a nice and friendly staff. The hotel is at a beautiful location. However the whole experience is let down by the poor cleaning and poor state everything was in. Broken tiles everywhere, most of the furniture was broken or very worn, and there was black mold in the bathroom. The bed was rock hard, but the air condition worked perfectly and kept the rooms nice and cool. I wish they at least would have fixed all the broken tiles in the pools,...

"The hotel staff is very nice, and the food was good, everything was nice and clean."