6/10 Okay
Michael B., Greenville
20 Jum. II, 2024
Liked: Cleanliness
A comfortable stay with room for improvement
We recently stayed at this townhouse and had a pleasant experience overall. The house is located in a quiet neighborhood, and close to family. It was clean and well-maintained. The owner was responsive and addressed our questions quickly.
However, there were a few issues. The number of beds listed in the advertisement did not match what was available, resulting in one of us sleeping on a rollaway bed and another on a trundle bed. An update to the listing to reflect this accurately would be helpful. The water dispenser in the fridge started leaking, and maintenance came the next day and turned it off. The living room couch had an unpleasant smell, resembling urine, which was off-putting. There were not quite enough towels and washcloths provided, and although the owner promised more would come the next day, they never arrived. The ceiling fan in one of the bedrooms couldn't be turned on as there was no chain or visible remote. These issues can easily be remedied.
Additionally, the pricing structure was a bit misleading. The house was advertised as sleeping 8, but an extra guest fee after 4 people increased the cost significantly. There was also a hidden insurance fee/deductible that was only revealed at the finalization stage—either a $5,000 refundable deductible or a nonrefundable fee of $119, which we were not expecting.
Our stay was mostly positive and met many of our needs, addressing these issues could improve the experience for future guests.
Michael B.
Stayed 3 nights in Jun 2024