"We have three little kids and had a bunch of stuff to bring in. The elevator was broken, and we got put on the second floor. The guy at the front desk offered to help, which was nice. Some other things: the outside of the hotel is nice, but the inside is not well-maintained. They were doing renovations that weren't mentioned in the listing. The hot tub was also broken, so they turned the temperature of the pool up to 90 degrees. We weren't planning to use the pool, but with three little kids...