"Location of the hotel is very good. Staff has been helpful too."

"Great"

"Unusable AC in Extreme Heat and Unhelpful Service I strongly advise looking elsewhere when staying in Madrid. Despite the high rating listed, our stay was deeply disappointing due to non-functional amenities and poor service. During a 100°F heatwave, the in-room air conditioning was turned off. Front desk staff initially insisted it was working, but we later learned the cooling system is centrally controlled and was kept off. When we asked for a solution, staff suggested we “open a...